CGB Help and Support
Welcome to
China Guangfa Bank Help and Support
You can now easily find answers to your questions fast, and at your own convenience, with these easy to follow guides and solutions, right at your fingertips.
For further assistance & enquiries, please click here to contact us
Contact Us
| Service | Phone Number/Email Address | Service Hours |
|---|---|---|
| China Guangfa Bank Account Customer Service Hotline |
+85293638710 - WhatsApp Helpline |
Mon to Fri : 9:00am - 8:00pm Sat : 9:00am - 3:00pm |
| General Banking Enquiry Customer Service Hotline |
enquiry@chgbonlinecn.com |
Mon to Fri : 9:00am - 8:00pm Sat : 9:00am - 3:00pm |
| Bogus Calls Enquiry | 24 Hours | |
| Credit Card Customer Service Hotline |
creditcard@chgbonlinecn.com |
24 Hours |
| Report Lost Card Hotline | 24 Hours | |
| iBanking | 24 Hours | |
| Merchant Hotline | merchantservicing@chgbonlinecn.com |
Mon to Fri: 9:00am - 5:30pm |
| Credit Card Low Interest Loans Application Hotline |
Mon to Fri : 9:00am - 6:30pm Sat : 9:00am - 1:00pm |
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| Loans Application Hotline | Mon to Fri : 9:00 - 6:30pm Sat : 9:00 - 1:00pm |
|
| Mortgage Direct Hotline | Mon to Fri : 9:00am - 6:00pm Sat : 9:00am - 1:00pm |
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| Vehicle Finance | Mon to Fri : 8:30am - 5:00pm | |
| Credit-linked investment products China Guangfa Bank is one of the distributors of the products and this hotline is only for customers who have purchased the products with us) |
Mon to Fri : 9:00am - 6:00pm Sat : 9:00am - 1:00pm |
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| China Guangfa Bank BusinessCare | Mon to Fri : 9:00am - 6:00pm Sat : 9:00am - 1:00pm |
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| Media Enquiry | media@chgbonlinecn.com | Mon to Fri : 9:00am - 5:30pm |
| Suggestions and complaints | feedback@chgbonlinecn.com |
Mon to Fri : 9:00am - 6:00pm Sat : 9:00am - 1:00pm |
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